CoachMarque Operator for Cambridgeshire and the UK
Grey's of Ely were awarded CoachMarque status in May 2011. This prestigious quality standard award is only carried by around 50 Coach Hire companies in the UK.
What is CoachMarque?
CoachMarque is the only universally recognized kite mark of quality in the UK coach industry. It is concerned with all aspects of the business and not just the the coach itself.
All CoachMarque companies operate to a strict set of criteria and are regularly assessed by an independent third party to ensure compliance with the highest standards of operation.
What does CoachMarque mean to a client?
The Company will have an appointed person within the organization to be responsible for all the health and safety issues
It will have a comprehensive health and safety policy available for inspection
It will have a policy of informing customers of the on-board safety procedures before departure
Drivers licenses are checked on a regular basis to ensure that drivers have a current valid license for the type of vehicle they are likely to drive
An approved and documented training policy is in place
All drivers will have a copy of a handbook containing relevant information required to carry out their duties professionally and in line with Company policy
The Company fully complies with all the necessary insurance requirements for public liability, group vehicle cover, employers insurance and where appropriate, tour operator liability
Where appropriate, the Company will comply fully with current legislation concerning package travel, including safeguarding clients money paid in advance
The Company will provide a 24 hour helpline to be used in cases of emergency
All CoachMarque accredited vehicles will be under 10 years old, comply with the latest European safety standards
All vehicles will be subject to a rigorous preventative maintenance programme to maximise reliability and safety
The Company will operate from an identifiable operating base
The driver will be in full uniform
The coach will be presented in a clean and safe condition and be fitted with seat belts
All vehicles will be equipped with a mobile communication system
In the unlikely event of a complaint, the Company operates a formal procedure to deal effectively and quickly with any client dissatisfaction