Grey's of Ely Customer Care Charter
Grey's of Ely Charter for customer care has been created and endorsed to provide aspirations to its workforce and a pledge to its customers that the highest of standards and levels of commitment will be given by Grey's of Ely
Our Charter outlines our aims for:
What you can expect when contacting Grey's of Ely Ltd.
The standard of service you can expect
Providing guidance for our workforce on how to offer good standards of service to our customers
Providing a good communication channel for discussion on projects and complaints
At our offices
Polite telephone manner, offering helpful service and advice
Answer all telephone calls within three rings, giving our contact names. If an account manager is not available then an answer system is available for us to return your call.
Good & clear communication with the appropriate persons when making enquiries
Clear explanations of Grey's of Ely's procedures for offering quotations and timescales
Dealing with all enquiries or complaints immediately, or if this is not possible explain why, and a time period when we can get back to you
Give a deadline for returning all telephone & correspondences
Easy contact via the telephone, fax, email or post. Details below
Polite and courteous workforce in company branded uniform
All vehicles supplied branded in our company scheme.
All vehicles to be supplied in good / clean working order when dispatched from our depot.
Conscious of our customers lifestyle and respectful to their personal needs/requests and flexibility for customer requests on the day
Due diligence to arriving to collection point in good time
Grey's of Ely Ltd,
41 Common Road,
Company No. 6009895
Tel 24 HR: 07799112636
Tel: 01353 662300
Fax: 01353 662412