Grey's of Ely Customer Care Charter

Grey's of Ely Charter for customer care has been created and endorsed to provide aspirations to its workforce and a pledge to its customers that the highest of standards and levels of commitment will be given by Grey's of Ely

Our Charter outlines our aims for:
• What you can expect when contacting Grey's of Ely Ltd.
• The standard of service you can expect
• Providing guidance for our workforce on how to offer good standards of service to our customers
• Providing a good communication channel for discussion on projects and complaints

At our offices
Polite telephone manner, offering helpful service and advice
• Answer all telephone calls within three rings, giving our contact names. If an account manager is not available then an answer system is available for us to return your call.
• Good & clear communication with the appropriate persons when making enquiries
• Clear explanations of Grey's of Ely's procedures for offering quotations and timescales
• Dealing with all enquiries or complaints immediately, or if this is not possible explain why, and a time period when we can get back to you
• Give a deadline for returning all telephone & correspondence’s
• Easy contact via the telephone, fax, email or post. Details below

On Site
• Polite and courteous workforce in company branded uniform
• All vehicles supplied branded in our company scheme.
• All vehicles to be supplied in good / clean working order when dispatched from our depot.
• Conscious of our customers lifestyle and respectful to their personal needs/requests and flexibility for customer requests on the day
• Due diligence to arriving to collection point in good time

Grey's of Ely Ltd,
41 Common Road,
Witchford,
Ely,
Cambridgeshire,
CB6 2HY.

Company No. 6009895

Tel 24 HR: 07799112636
Tel: 01353 662300
Fax: 01353 662412

Email: sales@greysofely.co.uk